Frequently Asked Questions

Get answers to common questions about Exceptional Massage - 30 mins - Members Only.

We welcome pregnant members after the first trimester with clinician approval. Therapists will use gentle, pregnancy-safe techniques and positioning to ensure comfort. Always inform us of pregnancy, medical history, or high-risk conditions so we can tailor the session appropriately.

Arrive five minutes early to complete any brief intake updates. Wear comfortable clothing and avoid a heavy meal beforehand. Communicate preferences and areas to target or avoid so your therapist can focus treatment on your highest priorities.

The session includes focused assessment and customized techniques like Swedish, myofascial release, or light deep-tissue work depending on needs. Therapists prioritize comfort, pressure feedback, and efficient relaxation within the 30‑minute timeframe.

Discounts apply to active Basic, Chiro Club, Essential, Preferred, and Wellness memberships. Log in or call reception to confirm your plan benefits, pricing, and any booking restrictions linked to member tiers.

Yes—extensions depend on availability and provider schedules. You can book a consecutive full session or upgrade at checkout if time allows; members often combine short sessions for targeted focus followed by longer relaxation.

Please cancel or reschedule at least 24 hours in advance to avoid fees. Late cancellations or no-shows may incur charges per membership terms; contact reception for exceptions due to emergencies.